LESSON 1 — THE ORGANIZATION OF INFORMATION MATTERS. The only way for an organization to sort through the vast volumes of information confronting it is to realize that the organization of information matters. Metadata matters. Elegance of presentation and design matter. The design point for the interfaces we use to navigate and find and utilize information in our organization can’t be the expert or the person who has been there 10 years, but rather modelled around the visitor trying to get from Kannai to Asakusa. And most importantly, the people who have the skills to help with this problem are probably already in our organizations and are called Information Professionals. We just need practioners to think bigger and the c-level folks to realize what and who they aready have….
LESSON 2 – DATA MATTERS. I think this radical alignment between the virtual world of information and the physical world tells us something ultimately about the connection between Content Management, Information Management, and the Internet of Things. The days when we could cavalierly draw a line between content and data are gone. It’s all data. And we in the content world better learn a lot more about the data side of the house, because that’s where the action is right now in terms of investment….
LESSON 3 — CUSTOMER EXPERIENCES MATTER. The next set of automation challenges involve processes and customer journeys that are much less monolithic and linear and whose resolution requires content management capabilities PLUS analytics PLUS data management PLUS business intelligence PLUS PLUS PLUS. The future of content management as a set of consumable content services means that “ECM” isn’t the process “dog” anymore. It isn’t even the tail. It’s one of a number of tails.
In a recent survey by Harris Poll on behalf of Ricoh, two in three Americans said college students couldn’t function without using paper daily. On the other hand, the same survey found that 48 percent of respondents expect universities to go paperless within a few years.
A recent IBM study found that the average cost of a data breach has hit $4 million—up from $3.8 million in 2015.
It is imperative that the privacy needs of EU residents must be harnessed through GDPR by 25 May 2018. Moreover, GDPR necessitates coverage of private information that is processed by any organisation, across the globe. This means every organisation with global presence must embrace these privacy requirements. Regulatory landscape is fast evolving while also requiring firms with global operations to adopt the highest regulatory requirements from a region that can be leveraged as preparedness in other regions.
Privacy is not only a requirement from GDPR, but is also a major driver from an organisation’s perspective of risk. Most of the personal information collected for years now is vulnerable to threats and events of malicious theft, accidental disclosure, failure in appropriate design and usage. Today, protecting an organization’s reputation is the most significant risk management challenge. Negative publicity to a firm, will cause a decline in the customer base, reduce revenue and lead to costly litigation.