Records are a by-product of a business process that’s apart from serving customers. Having that really great understanding of what those business processes are, and how that business process needs to use information, is really a critical part of building an information governance program that works for the organization, instead of against it.

The above is a quote from Diane Carlisle, executive director of content at ARMA International, in a TechTarget article entitled, “ARMA 2013: Unique business needs force information governance to adapt”. I would encourage you to click over to the article for other insights on what records managers can learn from information security professionals.