There is a fundamental reason why this industry is so robust and so perplexing: This is not a single industry, or even a single coherent portfolio of products. It’s a complex amalgamation of technologies that co-exist and complement each other, with the only common denominator being an affinity for managing “stuff” that does not fit in a traditional relational database. And every time one of these technologies grows out of favour, another new discipline joins the fold: Documents and emails and archives and repositories and processes and cases and records and images and retention and search and analytics and ETL and media and social and collaboration and folksonomies and cloud, and, and, and… The list, and its history, is long. The reason this whole hotchpotch will continue to be called Enterprise Content Management, is that we don’t have a better collective noun that even vaguely begins to describe what these functions do for the business. And finally, more and more of the market (you know, the real people out there, not us ECM petrolheads…) are starting to recognise the term, however vague, inappropriate and irrational it may be to the purists among us.
And there is one more reason: Content Management is not a technology, it’s an operational discipline. Organisations will manage content with or without ECM products. It’s just faster, cheaper and more consistent if they use tools.
You can read more at ECM is Dead. Long live ECM by George Parapadakis