Thank you for coming with me on this journey through “The Start-Up Of You.” This chapter started out with several quotes that are definitely bulletin board material for information professionals.

“The most meaningful way to differentiate your company from your competition, the best way to put distance between you and the crowd, is to do an outstanding job with Information. How you gather, manage, and use information will determine whether you win or lose.” Bill gates. P. 195

The knowledge you need is not static – it’s always changing. – p. 195

What will get you somewhere is being able to access the information you need , when you need it. – p. 195

As I read the chapter I found this to be the hardest chapter to connect to information governance. The chapter is on using information in your network to gain a competitive advantage on the job market. My belief is that this chapter has the area where records and information management can grow the most. When I look at the different records and information management groups on LinkedIn there are many new discussions but few vibrant and active discussions on the industry. At the end of May the Twitter hashtag #RMOT (Records Managers on Twitter) was started but it is rarely used. I have not done a heroes in information management post in a while, but the point of them is to point out those beacons of network intelligence in our industry and I believe everyone should be a hero.

Vendors should not be the only ones driving our online conversations about information governance. To be a driver of network intelligence you do not have to have all the answers but only be curious. Pick a topic or area and dive deep into it. Have questions in your back pocket ready to ask whether in person or online to start a conversation. In this chapter the authors make a point about asking good questions. The ways to ask good questions are as follows.

  • converse, don’t interrogate
  • Ask wide lens (focuses on opinion and longer answer) and narrow lens (focuses on factual and shorter answers) questions
  • Frame a question multiple ways
  • Follow up and probe in qualifying words so you get a deeper answer

There is a great quote at the end of this book that describes the direction of records and information management and sums up why I chose to blog on this book even though it is not RIM related:

One of the key messages we hope you’ve taken away from this book is that you are changing, the people around you are changing, the broader world is changing – so it’s inevitable the play book will evolve and adapt.