After taking last week off, I am continuing my series on ARMA’s Generally Accepted Records Keeping Principles (GARP). This was inspired by some of my recent blog posts on the Information Governance Reference Model (IGRM). There is a synergy between GARP, IGRM and ARMA’s International Information Governance Maturity Model which leads to a transformational level of information governance.

The principle will be focusing on today is the principle of integrity. For a recordkeeping program to have integrity records and information must “have a reasonable and suitable guarantee of authenticity and reliability.” Whether you are dealing with records, non-records or any form of content a certain level of integrity must be what you are seeking to attain. The way that integrity is achieved is by seeking out the following:

  • Correctness of and adherence to the policies of the corporation
  • Reliability of the information management training program
  • Reliability of the records created
  • An acceptable audit trail
  • Reliability of the system

Whether you are dealing with content management, records management, data management or any other form of information management it is important to see the intersect between GARP and best practices of managing information. All of the bullet points listed above can be applicable no matter where you are in information management. If you lose integrity in your information management practice then you lose money. Steve Linsley and Angusman Dutta write the following in the article, Information Integrity from Information Management:
Trustworthy information reduces risk and uncertainty in the decision-making process, enhances confidence and improves operational effectiveness…

Bad information decreases operational efficiency and leads to dire drills, rework, bad business decisions, and, in some cases, embarrassing headlines. Even worse, it has lead to material misstatements in financial filings. In fact, the Data Warehousing Institute estimates that companies lose more than $600 billion every year due to bad information.2 This includes employee time, lost customers and lost revenue.

For more information you can read “How the Information Governance Reference Model (IGRM) Complements ARMA International’s Generally Accepted Recordkeeping Principles (GARP),” as well as ARMA International’s The Principles: Generallty Accepted Recordskeeping Principle of Integrity.